| Title: | Service Supervisor |
| Position ID: | 1169 |
| Location: | Mansfield |
| Posted: | June 20,2012 |
| Hours: | Full-Time |
| Description: | DEFINITION: In accordance with management directives this position provides supervision to a diversified work force, consisting of hourly clerical and service employees. To ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.
SUMMARY OF DUTIES: This position may perform any combination of the following duties: effectively manage service personnel, while fostering good management relations; maintain existing sales and increase sales to existing and new customers; maintain high level of customer satisfaction by identifying and resolving problems promptly; manage service expenses and profitability; maintain service Key Process indicators (KPI) results to acceptable levels; effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines; conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on job related accidents or safety concerns; coordinate outside vendor repair work with shop work in progress; ensure all warranty requirements are met; actively enforce all Company policies and procedures; conduct performance evaluations; assign building maintenance duties on daily basis; operate basic office equipment; perform other work related duties as assigned. The primary focus of this position will be to develop the Industrial Engine service business and on-highway truck service business. Supervise all shop and field activities. Open and close work orders. Comprehensive knowledge of on-highway truck and industrial engine repair procedures and their application; thorough understanding of Company/contract practices and policies in relation to the direction of the work force. Effective verbal and written communication skills; ability to meet deadlines and handle multiple tasks; ability to learn new systems and processes; solid computer skills with a working knowledge of Microsoft Office products; ability to read, understand, interpret and convey technical information; strong customer service orientation. EOE/AA |
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