What is a Customer Support Agreement?
Cleveland Brothers offers Customer Support Agreements (CSAs) tailored to fit the needs of your machine maintenance so you know what to expect when it comes to maintenance and repairs. From routine preventive maintenance support to major component repairs to fully customizable maintenance agreements, CSAs are available to help you protect your investment and ensure your profitability.
CSAs are available for:
- Single machines or Fleets (New Or Used)
- Major Components & Machine Systems
- Replacement Parts & Services
Flexible Service Agreements Minimize Costs & Maximize Production
Customer Support Agreements are tailored just for you and your equipment. No matter the size of your fleet or the type of equipment. Cover the entire machine or individual machine systems such the engine, hydraulic system, drive train, and/or undercarriage. It’s completely up to you!
Don’t have time or resources to complete routine maintenance? Add machine inspections or preventive maintenance services to your plan and our certified technicians will do it for you. We’ll provide expert recommendations to keep your machine running in excellent condition.
Want to reduce repair costs and minimize downtime? We have maintenance and repair options that guarantee pricing for a set period of time so you can have peace of mind with no surprises. Designed for the machine or select machine systems, our equipment service agreements will help you minimize maintenance expenses and keep the machine productive throughout its life cycle.
Save money on parts. Routine preventive maintenance will keep your machine running at its best. Get the parts you need to complete your machine’s recommended interval maintenance, but at a guaranteed flat rate price with EZKits. Each kit includes genuine Cat(R) parts needed to perform the recommended maintenance plus, every EZKit contains an oil sampling kit.
Trust the experts. Cleveland Brothers will work with you to determine the best solution to help you minimize operating costs and maximize the protection for your machine so you can ensure optimal uptime. We recognize that your business is our business – we take pride in helping you succeed.
Speak to a CSA specialist today!
Learn more about Customer Support Agreements and Cat Connect. Find out how our expert equipment monitoring team can help keep your machines running at optimal performance. A CSA with Cleveland Brothers means you have more time to do what you do best — run your business.
Equipment Service Programs & Options Tailored to You
Protecting your machine should be simple so we put together easy maintenance and service programs to choose from or speak with a CSA Specialist to develop a fully customizable Customer Support Agreement tailored towards your business and operations. All service agreement programs include a defined period of time established between both the customer and Cleveland Brothers.
Services Built for Your Success
In addition to flexible customer service agreements, Cleveland Brothers is dedicated to providing exceptional services to help your business succeed and your machines in excellent condition.
- 25 branches conveniently located throughout Pennsylvania, West Virginia, and Maryland.
- 24/7 Parts Availability with over 170,000 parts in stock.
- 100% genuine cat parts for all CSA options.
- In-shop or field serving available.
- Remote equipment monitoring for idle times, fluid levels, and fuel usage.
- Fluid Sampling & Analysis (S•O•SSM) to identify wear material contamination.
- Fixed pricing on parts and EZKits.
- Flexible CSA financing and payment options.
- Rental options available during machine servicing
Fixed Pricing for EZKits
Get everything you need boxed and ready to perform preventive maintenance at Cat® recommended intervals with Cleveland Brothers EZKits. Save even more by adding EZKits to your CSA and get fixed pricing for your entire fleet or just one machine.
To learn more about EZKits, speak with a CSA specialist:
Call at (844) 569-9650 or