Customer Support Agreements

Performing routine preventive maintenance will help you maximize machine productivity while keeping operating and repairs costs to a minimum. But don’t let preventive maintenance be an afterthought. No matter the size of your fleet, as equipment owners, you have other responsibilities that need your attention. Let us help you!

Cleveland Brothers can work with you to develop a preventive maintenance agreement so you can focus on completing projects and let our experienced technicians handled the maintenance. It’s what we do best.

Preventive Maintenance includes:

• Full Visual Machine Inspection
• Genuine Cat(R) parts only
• Filter Replacement
• Oil & Fluid Check
• Oil Sampling & Fluid Analysis
• Written Reports & Analysis
• And much more!

With a preventive maintenance agreement, you’ll know ahead of time when your machine will be scheduled for maintenance so you can plan for downtime and maximize job site productivity by allocating assets where needed.

Your Place or Ours. Our experienced technicians can perform regularly scheduled maintenance in our shop or out on your job site. No matter where, we guarantee that all our services are performed to factory specifications. Our service trucks are fully equipped to perform basic machine service and testing on your entire machine.

Early detection of potential problems reduces repair costs and unscheduled machine down time.

Add Machine Inspections to your Customer Support Agreement to have our highly trained technicians perform full inspections of your equipment at factory-recommended intervals. With our advanced diagnostic tools and experienced technicians, we’ll tell you what’s going on with your machine, pinpoint any problem areas, and get expert recommendations for additional services or repairs, if needed.

Leverage our expertise in component repair and choose to cover all major or specific machine components under your customer service agreement – engines, transmissions, drive trains, and hydraulics.

CSAs can cover all major and minor repairs and include scheduled component repairs or overhauls. With proactive monitoring and repair service from Cleveland Brothers, a CSA can help you reduce unplanned repair costs with guaranteed pricing for covered repairs and help extend overall machine life.

A complete maintenance and repair program allows you to focus on your business and lets Cleveland Brothers handle all of your machine’s maintenance needs for a guaranteed price during the agreement period. Specifically designed for the machine, this program is the ideal package for equipment owners that want to achieve an optimal machine life while keeping repair costs to a minimum.

A dedicated CSA coordinator will monitor and evaluate the entire machine(s) throughout the agreement; regular inspections, preventive maintenance, and covered repairs will be provided.

Customized service agreements are just that – customizable. Our CSAs allow for flexibility so that we can tailor the services to your business needs. Choose from any of the programs above, combine them or choose bits and pieces of each to develop a CSA that’s right for your operations.

Our expert CSA specialists will work with you to determine the best CSA plan to maximize machine life through routine maintenance and inspections, proactive repairs and overhauls, and condition monitoring.

Let our experts to care for your fleet while you focus on running your business.