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Digital Transformation

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Empowering a Better Experience Through Our NAXT System Upgrade

We’re making strategic upgrades to better serve you. The NAXT digital transformation initiative represents a company-wide commitment to improving how we work and communicate. We've invested thousands of hours in testing and training to ensure a smooth transition and leverage the state-of-the-art technology's full potential.

What’s Changing? 

Over the next few months, we’ll be updating our systems to deliver an even better experience. Visit this page for the latest information about these improvements.

What will change for me?

Customer Accounts

  • Cleveland Brothers will securely transfer your account data to our new system.
  • Customer account numbers will look different. Customers will notice a "C0" at the beginning of their account number.

Invoices

  • Invoice numbers will look different but will contain the same information.
  • We will continue using Billtrust, and you will continue receiving invoices like you do today.

System Availability

  • Some of our customer-facing systems will be unavailable in the days surrounding the launch of our new system. We will keep customers informed of any temporary changes.
When will this change happen?
The new system is projected to go live on September 29, 2025.