What’s Changing?
Over the next few months, we’ll be updating our systems to deliver an even better experience. Visit this page for the latest information about these improvements.
What will change for me?
- Customer Accounts
- Cleveland Brothers will securely transfer your account data to our new system.
- Customer account numbers will look different. Customers will notice a "C0" at the beginning of their account number.
- Invoices
- Invoice numbers will look different but will contain the same information.
- We will continue using Billtrust, and you will continue receiving invoices like you do today.
- System Availability
- Some of our customer-facing systems will be unavailable in the days surrounding the launch of our new system. We will keep customers informed of any temporary changes.
When will this change happen?
The new system is projected to go live on September 29, 2025.
Are there any resources available for customers?
Any questions or concerns, please reach out to
We appreciate your business and thank you in advance for your patience.
What’s Changing?
Cleveland Brothers is transitioning to an advanced software system that allows all business areas to work within one platform, provides real-time data, and improves internal processes.
Impact on vendor operations
- Purchase orders
- Purchase orders will look different but will contain the same information.
- Invoices
- Will continue to be emailed to ap@clevelandbrothers.com
- Must contain the following for efficient payment processing:
- Business Name
- Business Address
- Part Number
- Description
- Purchase Order Number
- Line items billed (shipped for packing slips)
- Tax, freight, or other associated charges (invoices only)
When will this change happen?
The new system is projected to go live on September 29, 2025.
Vendor support
Thank you for your continued partnership. We look forward to working with you through this transition.
