Parts Return Policy

Parts Return Policy

All parts returns must be approved by Cleveland Brothers and will be based on the following policy:

Parts must be:

  • In new and saleable condition and in the original packaging
  • Accompanied by the original shipping list or invoice
  • Returnable to our supplier
  • Not replaced or discontinued
  • A minimum of $5.00 per extended line item value on stocked parts
  • A minimum of $60.00 per extended line item value on non-stock parts
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    Non-returnable parts include but are not limited to:

  • Parts with an * in the NR column of the shipping list
  • Electrical parts (with the exception of exchange cores)
  • Goods cut to length (hose, wire, tubing, etc.)
  • Opened kits (seal kits, gasket kits, etc.)
  • Literature
  • Glass
  • Paint & Chemicals
  • "Made as Ordered" parts
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    Handling charges for acceptable returns are:

  • Stocked parts returned within 0-15 calendar days of purchase: No charge
  • Stocked parts returned within 16-30 calendar days of purchase: 15%
  • Stocked parts returned after 31 days: 50%
  • Non-stocked parts returned within 0-30 calendar days of purchase: 15%
  • Non-stocked parts returned after 31 calendar days will not be accepted
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    Cores for Caterpillar Remanufactures products or Cleveland Brothers components must be returned within 30 calendar days or the Core Charge will be subject to forfeiture.