S∙O∙S Services is a key enabler of equipment management, turning fluid analysis data into valuable information by identifying excessive wear or contaminated fluids and helping to reduce total cost of ownership by enabling repair before failure.
For our customers, participating in fluid analysis services will get even easier and more accessible with enhanced functionality within VisionLink. On February 27, 2026, fluid sampling reports will be moved to VisionLink®. Through VisionLink, customers can register & track fluid samples, view & compare results, and configure & receive notifications and reports. Additionally, the ‘needs review’ feature allows for customers to record actions taken in response to fluid analysis results.
Service will not be interrupted, and customers will immediately have access to all past and current S∙O∙S sampling reports, but each customer will need to enable notifications within VisionLink because the current S∙O∙S web platform will be retired on March 2, 2026.
For instructions on how to configure notifications, please download this guide sheet.
Key Benefits
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No need to leave VisionLink. Sample results with details & graphs can be viewed directly in VisionLink, which means no jumping between different solutions.
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Improve interpretation quality. With the ability to register a fluid sample using a Cleveland Brothers provided sample number or QR code, users can save time & potentially reduce the risk of unidentified samples. To make things easier, the VisionLink mobile app allows for QR code scanning.
- Track sample progress. Stay informed as your sample progresses through the lab (Submitted, Received in Lab, In Analysis, & Results).
- All machine insights in one place. Construction machines connected to VisionLink through the ProductLink box will be able to see machine and fluid insights on the same platform making it easier to manage equipment.
New to VisionLink?
Register to access your reports, set up notifications and manage your preferences.
Already use Parts.Cat.Com, Cat Central or other Cat apps?
You can log into VisionLink with the same credentials.
What if I want to continue receiving reports by email?
Access VisionLink and update your email notification preferences to continue receiving emailed reports.
Need more assistance from our team?
Contact your Product Support Representative or click below.
