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Parts Return Policy

Parts Return Policy

All parts returns must be approved by Cleveland Brothers and will be based on the following policy:

Parts must be:

  • In new and saleable condition and in the original packaging
  • Accompanied by the original shipping list or invoice
  • Returnable to our supplier
  • Not replaced or discontinued
  • A minimum of $5.00 per extended line item value on stocked parts
  • A minimum of $60.00 per extended line item value on non-stock parts

 

Non-returnable parts include but are not limited to:

  • Parts with an * in the NR column of the shipping list
  • Electrical parts (with the exception of exchange cores)
  • Goods cut to length (hose, wire, tubing, etc.)
  • Opened kits (seal kits, gasket kits, etc.)
  • Literature
  • Glass
  • Paint & Chemicals
  • “Made as Ordered” parts

 

Handling charges for acceptable returns are:

  • Stocked parts returned within 0-15 calendar days of purchase: No charge
  • Stocked parts returned within 16-30 calendar days of purchase: 15%
  • Stocked parts returned after 31 days: 50%
  • Non-stocked parts returned within 0-30 calendar days of purchase: 15%
  • Non-stocked parts returned after 31 calendar days will not be accepted

 

Cores for Caterpillar Remanufactures products or Cleveland Brothers components must be returned within 30 calendar days or the Core Charge will be subject to forfeiture.

 

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