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WorkReady Premium

Customer Value Agreement (CVA)

Talk to a CVA Specialist
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Proactive maintenance and support to keep your equipment working

A WorkReady Premium Customer Value Agreement (CVA) adds visibility, service coordination and clear support commitments for construction operations that want a more hands-on service partnership. Cleveland Brothers will manage your preventive maintenance needs, deliver genuine Cat® parts and send a certified technician when it fits your schedule. That’s our Services Commitment.

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Designed for day-to-day uptime

WorkReady Premium is well suited for construction customers who want more support than a parts-only agreement. It balances proactive monitoring with responsive service to help reduce downtime and simplify maintenance decisions.

  • You rely on equipment uptime to keep work moving
  • You want visibility into equipment health and fault codes
  • You value faster response and priority service support
  • You want maintenance support
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How WorkReady Premium supports your operation

WorkReady Premium is built around clear service commitments that help get your equipment back to work faster and keep it there. With planned maintenance, connected insights and prioritized support, we stand behind defined timelines and accountability.

  • Next-business-day parts availability on qualifying maintenance and common repair parts or earn up to $1,000 in Cat Credits
  • Guaranteed 48-hour back-to-work commitment* for qualifying shop and unplanned field repairs or receive a $1,000 credit toward your next service
  • More predictable maintenance planning
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Planned Maintenance and Service Support

Maintenance parts and scheduled service are planned around manufacturer recommendations and operating conditions to support consistent, timely maintenance.

 

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VisionLink Monitoring and Reporting

Connected equipment data provides visibility into machine health and fault codes, helping identify issues early and support quicker response.
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Priority Scheduling and Technical Support

Priority scheduling and access to technical support help reduce delays when service is needed.
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Defined Service Commitments

WorkReady Premium includes defined maintenance and repair support commitments designed to help get equipment back to work quickly.

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A balanced WorkReady option

WorkReady Premium sits at the center of the WorkReady CVA program. It builds on the maintenance planning of WorkReady Legacy and adds monitoring, priority support and defined service commitments.

For operations that want fleet-level planning and lifecycle reviews, a higher level of WorkReady coverage is available. For customers who prefer to manage service internally, a more basic WorkReady option is also available.

WorkReady Complete WorkReady Legacy

Is WorkReady Premium the right fit?

WorkReady Premium is ideal for construction operations that want proactive support and faster response times without full fleet management. Our team will review your equipment and recommend the best WorkReady option for your needs.

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*Offer good for all New & Renewal Contracts starting January 1, 2026. Minimum 2,000 hours CVA required. Guarantee applies to unplanned repairs only. Expedited shipping or handling not included. Guarantee void if: Customer damage, neglect or dealer repair recommendations are not followed. Customer must follow OEM guidelines. Machine must be located inside Cleveland Brothers service territory to qualify for 48 hour guarantee. Offer excludes: Non-Cat equipment, mining machines, electric power or commercial engines.