Customer Support Agreements

Customer Support Agreements

What is a Customer Support Agreement?

Flexible Machine Service Contracts

Cleveland Brothers offers Customer Support Agreements (CSAs) tailored to fit the needs of your machine maintenance so you know what to expect when it comes to maintenance and repairs. From routine preventive maintenance support to major component repairs to fully customizable maintenance agreements, CSAs are available to help you protect your investment and ensure your profitability.

CSAs are available for:

  • Single machines or Fleets (New Or Used)
  • Major Components & Machine Systems
  • Replacement Parts & Services

Flexible Service Agreements Minimize Costs & Maximize Production

Customer Support Agreements are tailored just for you and your equipment. No matter the size of your fleet or the type of equipment. Cover the entire machine or individual machine systems such the engine, hydraulic system, drive train, and/or undercarriage. It's completely up to you!

Don't have time or resources to complete routine maintenance? Add machine inspections or preventive maintenance services to your plan and our certified technicians will do it for you. We'll provide expert recommendations to keep your machine running in excellent condition.

Want to reduce repair costs and minimize downtime? We have maintenance and repair options that guarantee pricing for a set period of time so you can have peace of mind with no surprises. Designed for the machine or select machine systems, our equipment service agreements will help you minimize maintenance expenses and keep the machine productive throughout its life cycle.

Save money on parts. Routine preventive maintenance will keep your machine running at its best. Get the parts you need to complete your machine's recommended interval maintenance, but at a guaranteed flat rate price with EZKits. Each kit includes genuine Cat(R) parts needed to perform the recommended maintenance plus, every EZKit contains an oil sampling kit.

Trust the experts. Cleveland Brothers will work with you to determine the best solution to help you minimize operating costs and maximize the protection for your machine so you can ensure optimal uptime. We recognize that your business is our business - we take pride in helping you succeed.

To learn more about Customer Support Agreements, contact a Cleveland Brothers CSA Specialist today at (844) 569-9650 or send us a message.

Equipment Service Programs & Options Tailored to You

Protecting your machine should be simple so we put together easy maintenance and service programs to choose from or speak with a CSA Specialist to develop a fully customizable Customer Support Agreement tailored towards your business and operations. All service agreement programs include a defined period of time established between both the customer and Cleveland Brothers.

Preventive Maintenance Programs
+ -

Performing routine preventive maintenance will help you maximize machine productivity while keeping operating and repairs costs to a minimum. But don't let preventive maintenance be an afterthought. No matter the size of your fleet, as equipment owners, you have other responsibilities that need your attention. Let us help you!

Cleveland Brothers can work with you to develop a preventive maintenance agreement so you can focus on completing projects and let our experienced technicians handled the maintenance. It's what we do best.

Preventive Maintenance includes:

  • Full Visual Machine Inspection
  • Genuine Cat(R) parts only
  • Filter Replacement
  • Oil & Fluid Check
  • Oil Sampling & Fluid Analysis
  • Written Reports & Analysis
  • And much more!

With a preventive maintenance agreement, you'll know ahead of time when your machine will be scheduled for maintenance so you can plan for downtime and maximize job site productivity by allocating assets where needed.

Your Place or Ours. Our experienced technicians can perform regularly scheduled maintenance in our shop or out on your job site. No matter where, we guarantee that all our services are performed to factory specifications. Our service trucks are fully equipped to perform basic machine service and testing on your entire machine.

Machine Inspection Programs
+ -

Early detection of potential problems reduces repair costs and unscheduled machine down time.

Add Machine Inspections to your Customer Support Agreement to have our highly trained technicians perform full inspections of your equipment at factory-recommended intervals. With our advanced diagnostic tools and experienced technicians, we'll tell you what's going on with your machine, pinpoint any problem areas, and get expert recommendations for additional services or repairs, if needed.

Major Component Service Programs
+ -

Leverage our expertise in component repair and choose to cover all major or specific machine components under your customer service agreement - engines, transmissions, drive trains, and hydraulics.

CSAs can cover all major and minor repairs and include scheduled component repairs or overhauls. With proactive monitoring and repair service from Cleveland Brothers, a CSA can help you reduce unplanned repair costs with guaranteed pricing for covered repairs and help extend overall machine life.

Complete Maintenance & Repair Programs
+ -

A complete maintenance and repair program allows you to focus on your business and lets Cleveland Brothers handle all of your machine's maintenance needs for a guaranteed price during the agreement period. Specifically designed for the machine, this program is the ideal package for equipment owners that want to achieve an optimal machine life while keeping repair costs to a minimum.

A dedicated CSA coordinator will monitor and evaluate the entire machine(s) throughout the agreement; regular inspections, preventive maintenance, and covered repairs will be provided.

Customized Equipment Service Agreements
+ -

Customized service agreements are just that - customizable. Our CSAs allow for flexibility so that we can tailor the services to your business needs. Choose from any of the programs above, combine them or choose bits and pieces of each to develop a CSA that's right for your operations.

Our expert CSA specialists will work with you to determine the best CSA plan to maximize machine life through routine maintenance and inspections, proactive repairs and overhauls, and condition monitoring.

Let our experts to care for your fleet while you focus on running your business.

 

 

Services Built for Your Success

In addition to flexible customer service agreements, Cleveland Brothers is dedicated to providing exceptional services to help your business succeed and your machines in excellent condition.

  • 25 branches conveniently located throughout Pennsylvania, West Virginia, and Maryland.
  • 24/7 Parts Availability with over 170,000 parts in stock.
  • 100% genuine cat parts for all CSA options.
  • In-shop or field serving available.
  • Remote equipment monitoring for idle times, fluid levels, and fuel usage.
  • Fluid Sampling & Analysis (S•O•SSM) to identify wear material contamination.
  • Fixed pricing on parts and EZKits.
  • Flexible CSA financing and payment options.
  • Rental options available during machine servicing

Fixed Pricing for EZKits

Preventive Maintenance Kits

Get everything you need boxed and ready to perform preventive maintenance at Cat® recommended intervals with Cleveland Brothers EZKits. Save even more by adding EZKits to your CSA and get fixed pricing for your entire fleet or just one machine.

To learn more about EZKits, speak with a CSA specialist:

Call at (844) 569-9650 or

Message a CSA Specialist

Request More Information about Customer Support Agreements.

Contact a CSA Specialist