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Electric Power Customer Value Agreements (CVA)

Electric Power Customer Value Agreements (CVA)

Unlock Peak Performance and Minimize Downtime with our Customer Value Agreements (CVAs)

Maximize productivity and reduce downtime with our comprehensive Customer Value Agreements (CVAs). At Cleveland Brothers, we offer a variety of CVA options tailored to meet the unique needs of your operation. Whether you require simple preventive maintenance kits or total maintenance and repair agreements, we have the expertise to customize your CVA, ensuring your power systems remain ready to work with a flexible, hassle-free plan for parts delivery, service, data access, and more. Our CVAs are available on both new and used generators, industrial engines, and ancillary equipment of all makes and models.

Protect Your Investment and Enhance Reliability

Why repair before failure?

When you repair before failure, you are taking advantage of the value built into Cat® parts, which are designed to last multiple lives. If you let parts progress to failure, you could be spending as much as 2.5 times more for the cost of your repair.

Caterpillar studies show that nearly 90% of the time, those failures could have been prevented—and that’s money out of your pocket.

Customer value agreements (CVAs) are centered around helping customers develop a relationship with their Cat dealers to truly optimize their operations. Partner with a team who keeps your costs down and your power up with customized options, based on specific customer scenarios.

Investing in our Customer Value Agreements helps safeguard your equipment investment while improving availability and avoiding unexpected surprises. Our extended maintenance and repair plans are designed to ensure longevity and reliability, allowing you to operate your power systems with confidence.

Customer Value Agreement (CVA) Benefits:

  1. Reduce maintenance costs and achieve cost certainty
  2. Improve the availability of your equipment, maximizing uptime
  3. Minimize unplanned downtime and maintain smooth operations
  4. Meet expected deadlines and project timelines effectively
  5. Hassle-free ownership and maintenance
  6. Peace of mind from equipment health management

Get the Most from Your Power Systems and Your Business with a CVA:

  • Trained technicians ensure expert care for your equipment.
  • After-hour service for emergency support when you need it.
  • Mobile lube trucks
  • SOS Fluid Analysis
  • Genuine Cat parts
  • Unit connectivity
  • Remote monitoring
  • Security of expert dealer support

Our CVAs are customized to fit your specific needs and are considering your time, workflow, usage of your equipment, and the level of availability and expertise of your employees.

What is a Customer Value Agreement?

Customer Value Agreements are service agreements that can range from simple Preventative Maintenance Kits to sophisticated Total Maintenance and Repair Agreements. As an authorized Cat® equipment dealer, Cleveland Brothers can offer an affordable Cat Customer Value Agreement that will keep your generator or engine in peak operating condition and help you avoid costly repair bills. By properly maintaining your power systems with a CVA, you can maximize uptime by identifying issues before they cause failure – saving you time and money. CVAs typically include on-site preventative maintenance services performed to factory specifications by our Cat-certified technicians. We specialize in Cat equipment but we also service all makes and models of generators and engines!

Specific ways that a Customer Value Agreement can benefit your organization include:

  • Hassle-free maintenance featuring the timely delivery of the right genuine Cat Parts for your engine
  • Unwavering support from a respected Cat dealer that’s been in business for more than 75 years
  • Access to the latest technology from Caterpillar® to enable you to monitor the real-time health of your engine
  • Makes owning your Cat engine easier and more cost-effective than ever
  • Most of all, a CVA gives you peace of mind

Customers may also request an S.O.S. Fluid Analysis and a subscription to Cat Product Link™/VisionLink™, our real-time condition monitoring management tool.

Customized CVA Agreements to Meet Your Needs 

Caterpillar and Cleveland Brothers recognize that no two Cat engines are alike, and each has unique maintenance requirements. We’ll assist you in creating a personalized Customer Value Agreement that makes sense for you. Whether you use your equipment frequently or infrequently, you’ll get a plan that meets your needs and fits your budget.

There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every engine, a CVA is an individualized plan. Our Customer Support Representatives will work with you to determine the best strategies to maximize uptime and minimize costs for both your engine. To determine what type of CVA will benefit you, contact our service department to get started.

You can also contact us for more information.


    Call your nearest branch today! 📞

    Clarksburg      304-842-2222

    Cranberry       724-776-7660

    Erie                  814-898-3388

    Lantz Corner  814-778-5250

    Harrisburg      717-526-2121

    Milesburg       814-355-3500

    New Stanton  724-861-6080

    Turbotville      570-538-2551

    Wilkes Barre   570-891-1640

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